Back-office operations
The repetitive work that quietly eats your team's week
Catalogue operations, document processing, data entry and record hygiene — run by a dedicated seat who learns your process instead of a temp who leaves.
The work
What we take on
If your task isn't listed, ask anyway — the answer is either yes, or a straight no with a reason.
- Catalogue creation and enrichment
- Document digitisation and data entry
- Invoice and order processing
- CRM hygiene and record reconciliation
- Lead research and list building
- Inbox and ticket triage on your tools
How it's delivered
- Tools
- Your systems, your logins, your SOPs
- Unit of work
- Usually a dedicated seat, billed monthly
- Quality signal
- Error rate on a sampled set, agreed with you at scoping
- Continuity
- A named backup per seat, so leave doesn't stop the work
Honest scoping
When this is a good fit, and when it isn't
Taking work we'd do badly costs us more than turning it down. This is the list we'd give you on the call anyway.
Good fit
- A capable person on your team is spending hours on something repetitive
- The work needs judgement but not deep domain training
- You want one accountable vendor rather than several freelancers
Not us
- The task needs someone regulated or licensed
- You need cover outside the hours we agree in writing